Here are the compliments and words of gratitude we received
Here are the students' most recurring complaints and Nepuga's responses
“Yes, I'm enjoying it! But I think there's still a lot to improve… I still feel the information within the course could be communicated better… the practical part offered at the clinics could also be improved, you know? The professionals should go through some training first, because I notice that each one speaks in a different way. I've already had three different instructors at the BH campus and each one handled the classes differently. I think Nepuga should adopt a standard for classes. But overall I did like the course, though I need to go deeper.”
Carolina D. – Belo Horizonte/MG – Class 488
Carolina, all of our professors take refresher training every six months so they can improve their teaching techniques and convey them to students as clearly as possible. In addition, our Student and Study Portal is constantly evolving, prioritizing clear and effective communication with postgraduate students.
Team Collab Nepuga
“I think you have a lot of service demand and that, apparently, this is the only student support channel, besides email. I believe that if you split service by campus (each campus having its own WhatsApp for support), service would be faster and you wouldn't be swamped with work and people yelling at you. When you do respond, you solve things and clear up all questions. But it takes a while, right?”
Natália Z. – Canoas/RS – Class 486
Hello, Natália! Our response time is within what the institution has set. You can submit your requests through a formal request and through our WhatsApp message center. We are available to clear up all students' questions, serving everyone.
Team Collab Nepuga
“So, I liked the practical classes, the instructor is dedicated and helps us a lot. However, there aren't enough patients for us to practice on, and some subjects lack equipment, as in the case of laser, where I didn't take the class because there was no equipment, and I have a lot of practice due to lack of experience handling things like hair removal, pulsed light…”
Yasmin P. – Guaratuba//PR – Class 449
Hello, Yasmin! The model patients at the practical sessions are pre-booked at our Teaching Clinics. As students, you can also bring patients on practice day, boosting your clinical immersion learning.
Team Collab Nepuga
Satisfaction Survey | January-March 2022
Courses 01 to 04 – Module 1
Looking at figures 01, 02, 03 and 04, covering the first 04 courses (module 01) of the students surveyed during their respective postgraduate programs, a predominantly positive evaluation was observed, with most reporting being satisfied (ranging from 88% to 94%).
Courses 05 to 08 – Module 2
Reviewing figures 05, 06, 07 and 08, covering courses 05 through 08 (module 02) of the students surveyed during their respective postgraduate programs, a predominantly positive evaluation was also observed, with most reporting being satisfied (ranging from 87% to 93%).
Courses 09 to 12 – Module 3
Considering figures 09, 10, 11 and 12, covering courses 09 through 12 (module 03) of the students surveyed during their respective postgraduate programs, once again a predominantly positive evaluation was observed, with most reporting being satisfied (ranging from 83% to 90%).
Courses 13 to 15 – Module 4
Finishing the analysis, it can be seen in figures 13, 14 and 15, covering courses 13 through 15 (module 04), that the students surveyed at the end of their respective postgraduate programs still give a predominantly positive evaluation, with most reporting being satisfied (ranging from 78% to 85%).
Responding to student requests and demands
1. In March, the Information Technology (IT) department fixed bugs in the student portal, made security updates and improved data synchronization. In addition, to improve the Scheduling System, the User Experience was improved and the efficiency of Technical Support service was optimized.
2. Keep an eye on the practical class bookings at the Nepuga campuses. See the schedule already set for the clinical immersion dates:
Recife/PE: Apr 30 to May 11
Londrina/PR: May 14 to May 25
Belém/PA: Jul 2 to Jul 13
3. Bookings are now open for the practical classes of the PugaCode course. The Porto Alegre-RS and Salvador-BA units are already scheduled to take place at the end of April. See the schedule below:
April 29 and 30 and May 1: Porto Alegre and Salvador
May 27, 28 and 29: São Paulo and Rio de Janeiro
June 24, 25 and 26: Florianópolis and Goiânia
July 29, 30 and 31: São Paulo and Belo Horizonte
August 26, 27 and 28: Curitiba and Rio de Janeiro
Find out which units are open and serving students by appointment:
- GOIÂNIA / GO – OPEN
- FLORIANÓPOLIS / SC – OPEN
- SÃO PAULO / SP – OPEN
- RIO DE JANEIRO / RJ – OPEN
- SALVADOR / BA – OPEN
- BELO HORIZONTE / MG – OPEN
- CAMPINAS / SP – OPEN
- PORTO ALEGRE / RS – OPEN
- CURITIBA / PR – OPEN
Campuses open and serving by appointment:
See how to make a booking in the tutorial.
Thank you for your attention.
Team Collab Nepuga
Check out the newsletter for March/2022
Newsletters|NewsJosiele Batista
NEPUGA content team — Núcleo de Especializações Ana Carolina Puga.
