October 2021 Newsletter

Get up to speed on everything that happened in Nepuga's September 2021 newsletter

Here are the praise and words of gratitude we received

“I would like to thank Nepuga for its dedication in the face of the setbacks of the pandemic. I am happy to have chosen Nepuga” – Renata L. A. – Curitiba (PR) – class 446 on 09/19/2021

“I thank all of Nepuga's staff and professors for all the teaching and care in everything I needed during the postgraduate program” – Priscila P. D. – Campinas (SP) – class 447 on 09/11/2021

“The program gives us excellent quality material, and with the portal improvements it is easier to understand and use the resources. I believe that simply making all the hands-on sessions available on weekends would be excellent” – Fernanda C. F. – Campinas (SP) – class 447 on 09/10/2021

“I believe the pandemic brought many changes, especially in the online courses and in the hands-on classes, and for that I congratulate you; it took some time, but today everything is organized and much better than at the beginning” – Renata O. de S. – São Paulo (SP) – class 447 on 09/10/2021

“I am grateful for the quality of the online classes. The professors are excellent, and the content and teaching approach they use reinforce what I imagined when I enrolled: Nepuga is the best! I am proud to be part of it and to have completed this stage that I dreamed of so much, not only professionally but personally as well.” – Rosana de F. S. – Porto Alegre (RS) – class 445 on 09/05/2021

Here are the most recurring student complaints and Nepuga's responses

“I miss having a service to answer questions about the course in general. Some small things could be improved. We need this direct means of communication.” – Rosidete P. de B. – Salvador (BA) – 462 on 09/13/2021

Hello, Rosidete, we have interactive forums in the student portal that give postgraduate students a space to ask questions and interact with each other. We reiterate that our student support also includes WhatsApp channels, in addition to requests and informational emails.  

Team Collab Nepuga

“My main complaint would be the WhatsApp support some time ago, but I have to admit it is already faster. What I think falls short today is the limited number of available days to schedule hands-on classes” – Beatriz S. S. – Porto Alegre (RS) – 462 on 09/28/2021

Hello, Beatriz, we would like to let you know that we follow a pre-established schedule with dates that fit the higher education institution's calendar, so that we can schedule the students who have already completed the required theory stages. It is worth noting that some students, when they schedule their hands-on sessions and don't show up, end up taking the spot of a classmate who would have been available for that session at that released time slot.

Team Collab Nepuga

“Request more hands-on class days” – João Antônio A. P. – Belo Horizonte (BH) – class 449 on 09/29/2021

Hello João, the hands-on calendar provides for a total of 12 consecutive days of hands-on class scheduling, or, if the student prefers to do the hands-on sessions at the end of each module, that is also possible, spread out over time, as long as the number of clinical immersion days does not exceed 12. That is because this period takes into account the number of hours needed for your hands-on training.

Team Collab Nepuga

Addressing student complaints and demands

1- Nepuga's Development department has been working on creating a new system for scheduling hands-on classes, to resolve bugs and fix the current tool. The new format should go live in January 2022.

2- The website's Feedback field takes student criticism directly to the Development department, which constantly works to improve the department.

3- In mid-September, more spots were opened for scheduling hands-on classes, at students' request. In addition, complaint handling and support were offered via WhatsApp. 

4- The advanced PugaCode hands-on classes also took place at the São Paulo unit in September.

5- About 400 certificates, approximately 200 of them printed, were issued to students who completed the postgraduate program in September 2021.

6- Students of the ozone therapy course also had the live Zoom class with Professor Ana Carolina.

Find out which units are open and serving students by appointment:

• GOIÂNIA / GO – OPEN
• FLORIANÓPOLIS / SC – OPEN
• SÃO PAULO / SP – OPEN
• RIO DE JANEIRO / RJ – OPEN
• SALVADOR / BA – OPEN
• BELO HORIZONTE / MG – OPEN 
• CAMPINAS / SP – OPEN
• PORTO ALEGRE / RS – OPEN
• CURITIBA / PR – OPEN

Thank you for your attention.

Team Collab Nepuga

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