Catch up on everything that happened in the October/2021 Nepuga newsletter
Here are the compliments and words of gratitude we received
“Loving the course, changing a lot of lives with new expectations” – Vladimir C. – Rio de Janeiro (RJ) – class 459 on 10/06/2021
“Thank you for helping me find a new path” – Patrícia P.D. S. – Campinas (SP) – class 449 on 10/05/2021
“I'm learning a lot, I can only be grateful” – Idelena. A. D. G. – São Paulo (SP) – class 443 on 10/04/2021
“I really love the postgraduate program, it's the best thing I could have done for myself. I'm very happy” – Savana D. G. – Porto Alegre (RS) – class 448 on 10/04/2021
Here are the most recurring student complaints and Nepuga's responses
“I wish the support were more effective, with faster answers. We need the certificate soon so we can be cleared by the professional councils. Thank you anyway. It's the start of my dream of being independent in my profession” – Catiane O. P. – Porto Alegre (RS) – 34 on 10/05/2021
Hello, Catiane. We stress that we handle all requests from our students through the HEI's official contact channels, such as formal requests, forums, and WhatsApp support channels, within the deadlines set by the Institution. Deadlines must be respected and there is no point in pushing. We are a large HEI and we have countless other requests to handle as well. The official channel for requesting certificates is a formal request and, as at every HEI in Brazil, we have up to 180 days to issue them. Such a certificate can only be issued after all the postgraduate program's courses are closed, with grades posted in the system and the hands-on classes completed, with no academic pending items and, most importantly, the deadline starts counting from the date the request is submitted, according to the Institution's regulations, which are in full agreement with the rules of Brazil's MEC (Ministry of Education). We note that we almost always issue certificates well before the maximum deadline.
Team Collab Nepuga
“The institution has great classes and wonderful professors; unfortunately, its only weakness is feedback to students. Dealing with the registrar's office becomes very difficult.” – Mariana A.D.F.B. – Class 449 on 10/03/2021
Hello, Mariana, we ran a search here and could not identify any support interaction with you taking longer than 24 hours. There is no service at the Academic Registrar's Office and the Treasury on Saturdays and Sundays. We are an HEI that serves students from all over Brazil, and today our support infrastructure is designed so that students can, within their Portal and with our tutorials, resolve all kinds of questions autonomously, that is, on their own. Students who have difficulty with the digital world tend to struggle not only here but at all institutions today. However, for questions that need personalized support, we have the WhatsApp channel, with an average response time of 24 hours.
Team Collab Nepuga
“WhatsApp responses leave a lot to be desired. I can't get immediate answers, sometimes it takes 2 to 3 days.” – Andrea C.P.M. – Goiânia (GO) – class 457 on 10/06/2021
Hello, Andrea, our Registrar and Treasury support via WhatsApp has an average response time of 24 business hours on days of high request volume. There is no service on weekends and holidays. However, on most days of the week, students receive their reply the same day.
Team Collab Nepuga
Responding to student demands and requests
1 – Nepuga's Information Technology (IT) department has been working on developing a new scheduling system for hands-on classes, to fix the bugs and issues in the current tool. The new format should go live in January/22. That is why, for now, it is not possible to schedule hands-on classes for 2022.
2 – IT also made changes to Nepuga's WhatsApp support channels; today Student Support is highlighted in a specific field in the Portal, accessed by clicking the Pink button on the right side of the screen.
3 – The site's Feedback field takes the student's criticism/request directly to the technical support or IT department, which works constantly to improve the user experience, as well as to fix our students' scheduling issues.
4 – In October, more campuses were opened for scheduling hands-on classes in Londrina, Belém, Uberlândia, and Cuiabá. As for the Teaching Clinics, except for São Paulo, all remain with advance scheduling available in 2021.
5 – About 400 certificates, approximately 200 of them printed on special paper, were issued to students who completed the postgraduate program in September 2021. You can also verify the validity of digital certificates through the link. Congratulations to the new postgraduates and specialists in their respective fields!
6 – Postgraduate students who prefer can pay their specialization monthly fees through PIX (Brazil's instant payment system), in addition to the bank slip (boleto). For more information, please contact the Finance/Treasury department directly via WhatsApp.
- GOIÂNIA / GO – OPEN
- FLORIANÓPOLIS / SC – OPEN
- SÃO PAULO / SP – OPEN
- RIO DE JANEIRO / RJ – OPEN
- SALVADOR / BA – OPEN
- BELO HORIZONTE / MG – ABERTA
- CAMPNAS / SP – OPEN
- PORTO ALEGRE / RS – OPEN
- CURITIBA / PR – OPEN
Find out which units are open and serving students by appointment:
See how to schedule through the tutorial.
Thank you for your attention.
Team Collab Nepuga
Newsletters
Sarah
NEPUGA content team — Núcleo de Especializações Ana Carolina Puga.
