The January Nepuga Newsletter is out. Besides student comments and campus schedules, we have the success stories, which tell how health professionals gained more autonomy and more attractive salaries.
LLaís Bianquini7 min read
Updates
Compliments and words of gratitude received on WhatsApp and by email
Compliments and words of gratitude received on social media
Students' most frequent complaints and Nepuga's responses
Message from 01/11/2024, from Karina M. Class 500, Postgraduate Program in Aesthetic Pharmacy, Papanduva – SC
“I would like to say that you could offer more affordable prices. I live far from the campuses where the hands-on classes are held, I work at a commercial pharmacy as an employee, and I can't leave whenever I want. That is exactly why I decided to do the postgraduate program, which instead of helping got in my way, charging me an absurd amount because the deadline for the hands-on classes had passed. I even think it's fair to charge something, but not 1280.00 reais to attend one class, which is what I was missing. I would definitely recommend Nepuga much more if that amount weren't so high and the service weren't so slow”.
Team Collab Response
Karina, we recognize your good academic record, but unfortunately this amount covers the fees for the request to retake a course the student did not pass.
We completely understand that balancing your professional responsibilities with your academic commitments can be challenging, especially when it comes to attending in-person activities in distant locations.
Illustrative image showing where to click to access NAP scheduling
As for our service, it is provided via WhatsApp, following the order in which messages are received. To avoid delays in our reply, we recommend that you avoid sending multiple messages or opening tickets on different channels.
Message from 01/31/2024, from Gislene M. C. S. Class 608, Postgraduate Program in Aesthetic Pharmacy with an Emphasis on Facial and Body Harmonization, Osasco – SP
I gave a rating of 5 because of the response time. I know there are many students and many questions to answer, but I believe the wait time to get a reply could be shorter; it is a bit discouraging.
Another thing was the difficulty scheduling the hands-on immersion: I had finished the exam and could not book it because of an error in the system (website). By the time I managed to reach support and get a solution, there was no longer a spot for the date I wanted, and I ended up having to book exactly on the day of the online class, because after that date there would only be a spot in March, which in my view would be too long, and a lot of content could pile up.
A suggestion that might help would be a channel with answers to the most frequently asked questions; perhaps that would reduce the number of tickets opened.
I also think it would be important to have an online session with someone from the registrar's office just to answer questions, for students starting the postgraduate program, because the way it was done on the day of the first class did not work: it ended up cutting into class time and we did not get all our questions answered.”
course withdrawal.”
Team Collab Response
Gislene, we want to be by your side at every step of your academic journey. If you are having difficulty balancing your theory and hands-on classes, know that we are here to help. You can book a time with the Psychopedagogical Support Center – NAP | Faculdade Fapuga | East Zone of São Paulo through the Study Portal. We are ready to discuss strategies and solutions to help you solve your problem.
Illustrative image showing where to click to access NAP scheduling.
As for the Zoom class you were unable to attend, don't worry. All classes are recorded and made available in the Study Portal. You can watch the recording whenever you like without missing any content. Just go to the corresponding course and click “Recorded Class.”
As for our service, it is provided via WhatsApp, following the order in which messages arrive. Therefore, avoid sending multiple messages or opening tickets on different channels, as that may delay our reply even further.
Regarding the suggestion of having a “channel with answers to the most frequently asked questions,” know that we already provide this to our students. Just visit the Frequently Asked Questions – FAQ | Nepuga on our website, where you will find guidance more quickly.
As for the idea of offering “an online session with someone from the registrar's office just to answer questions”, know that we already offer this opportunity to everyone who starts a postgraduate program with us. This orientation to the Student Portal and the Study Portal is held live via Zoom. The dates and times of these sessions are communicated by email and notices in the Student Portal, our official communication channels.
We are at your disposal to help you with whatever you need.
2023 Satisfaction Survey
In the surveys conducted throughout 2023, a total of 41,055 surveys were answered, assessing satisfaction at different stages, modules, subjects and courses offered by Nepuga. In each survey, respondents could identify as “Very dissatisfied,” “Dissatisfied,” “Partially satisfied,” “Satisfied” or “Very satisfied.”
Of this total, about 89.28% of responses show satisfaction in the assessment of specific courses or stages, that is, adding up the “Very satisfied,” “Satisfied” and “Partially satisfied” responses; while responses showing dissatisfaction add up to only 10.71%.
These figures show Nepuga's commitment to offering the best experience in training specialists who make a difference in the market.
Southeast
Students in the country's Southeast region answered a total of 23,494, of which about 89.47% of responses show satisfaction in the assessment of specific courses or stages, that is, adding up the “Very satisfied,” “Satisfied” and “Partially satisfied” responses; while responses showing dissatisfaction add up to only 10.54%.
South
Students in the country's South region answered a total of 11,111 satisfaction surveys, of which about 89.37% of responses show satisfaction in the assessment of specific courses or stages, that is, adding up the “Very satisfied,” “Satisfied” and “Partially satisfied” responses; while responses showing dissatisfaction add up to only 10.52%.
Northeast
Students in the country's Northeast region answered a total of 3,093 satisfaction surveys, of which about 85.9% of responses show satisfaction in the assessment of specific courses or stages, that is, adding up the “Very satisfied,” “Satisfied” and “Partially satisfied” responses; while responses showing dissatisfaction add up to only 14.09%.
Central-West
Students in the country's Central-West region answered a total of 2,554 satisfaction surveys, of which about 91.04% of responses show satisfaction in the assessment of specific courses or stages, that is, adding up the “Very satisfied,” “Satisfied” and “Partially satisfied” responses; while responses showing dissatisfaction add up to only 8.97%.
North
Students in the country's North region answered a total of 643 satisfaction surveys, of which about 91.67% of responses show satisfaction in the assessment of specific courses or stages, that is, adding up the “Very satisfied,” “Satisfied” and “Partially satisfied” responses; while responses showing dissatisfaction add up to only 9.33%.
Meeting the demand
Orofacial Harmonization postgraduate student sees combining procedures as the best way to profit in aesthetics
A specialist in orofacial harmonization in training, Dr. Victoria Fanti highlights combining procedures as the key to achieving satisfying aesthetic results for the patient while ensuring good financial results for the aesthetic professional. Read the full article.
Keep an eye on the scheduling of hands-on classes at the Nepuga campuses. See the schedule already set for the clinical immersion dates, once the minimum number of students is confirmed:
Hands-On Class Scheduling
São José do Rio Preto (SP) – 01/22 to 02/02/2024
Vitória (ES) – 02/17 to 03/02/2024
São Luís (MA) – 04/06 to 04/20/2024
Joinville (SC) – 02/17 to 03/02/2024
Cuiabá (MT) – 03/16 to 03/30/2024
São José dos Campos (SP) – 04/06 to 04/20/2024
Campuses open and serving students with scheduled appointments
There is a category on the site where we share many success stories of students who took Nepuga courses and reached their goals. For example, a more flexible work routine, better salaries and more free time for the family. Below, check out the success story we published in August.
You can read all the details of these stories here.
