April 2024 Newsletter

Compliments and words of gratitude received on WhatsApp and email

Compliments and words of gratitude received on social media

Students' most recurring complaints and Nepuga's answers

Message from April 23, 2024, from Cristina D. D. B. Class 560,  Postgraduate Program in Aesthetic Pharmacy, Caxias Do Sul – RS

“Unfortunately they don't deliver what they promise. I was told my course completion statement would be released yesterday, April 22, 2024, but so far nothing. Also, in support, the agents start the conversation and never come back with the solution!”

Team Collab Response

We understand your anxiety, Cristina. However, the deadlines set by the institution (IES, a Brazilian higher education institution) exist to ensure all students are treated equally, and therefore must be respected.

According to the system records, the request was made on April 9, 2024, at 10:26 a.m. The deadline for issuing and delivering the Course Completion Statement is up to 15 days after the request. Fortunately, the document was made available in the Student Portal on April 23, 2024, at 9:27 a.m., within the deadline.

We acknowledge that there was a communication failure on the part of the agent regarding the review time for the request, and we apologize for that.

As for support, due to high demand, it is handled in the order messages arrive. So if you have not yet been helped, we ask for your understanding and patience, because just like you, other students are also waiting for a reply.

Message from April 29, 2024, from Ângela C. B. Class 546,  Postgraduate Program in Aesthetic Biology, Macaé – RJ

“I think a support channel should never take as long as this one does to answer us, since with the delay it can be anything but support. Another point is that Nepuga should have a contact number for support, and not the way it is now where we don't know which number will answer us. That is disrespectful.”

Team Collab Response

Ângela, if you need a quick and accessible answer, we suggest you check the Frequently Asked Questions – FAQ | Nepuga on our website. If you need more guidance, you can contact us on WhatsApp.

Due to high demand, we are answering messages in the order they arrive. So sending multiple notifications or trying to reach us through different channels does not speed up the process and may increase the wait time.

So if you have not yet been helped, we ask for your understanding and patience, because just like you, other students are also waiting for assistance.

You can check the 2023 Satisfaction Survey on the evaluation of different courses and stages in the January Newsletter. 

Responding to demands

In the case, judge reaffirms the legality of biomedical professionals working in aesthetics

The Regional Council of Medicine of the State of São Paulo (CREMESP) enters a legal dispute with the Federal Council of Biomedicine and Dr. Ana Carolina Puga, an aesthetic biomedical professional, over the legality of biomedical professionals working in the field of aesthetics. Read the full article.

Biomedicine wins another victory against CREMESP – Dr. Ana Carolina Puga, named in the case, comments on it

The case highlights the dispute between physicians and biomedical professionals in this field, with Cremesp seeking to restrict biomedical professionals who work in aesthetics. However, the judge rejected Cremesp's request for an urgent injunction, upholding the qualification and regulation of biomedical professionals and of Dr. Ana Carolina Puga to perform aesthetic procedures and teach. Read the full story.

Law specialist working in Aesthetic Health celebrates victory in legal battle against CREMESP

Dr. Victor Bellini, a specialist in Aesthetic Law, celebrates the court decision recognizing biomedical professionals' right to perform aesthetic procedures and teach courses in the field, going against CREMESP. A crucial achievement for the field and for biomedical professionals' professional freedom. Access the full content.

Hands-on Class Scheduling

Keep an eye on hands-on class scheduling at the Nepuga campuses. See the schedule already set for the clinical immersions, subject to confirmation of the minimum student quorum:

• São José do Rio Preto (SP) – June 8 to June 22
• Vitória (ES) – June 15 to June 26
• São Luís (MA) – September 14 to September 28
• Joinville (SC) – June 8 to June 22
• Cuiabá (MT) – September 14 to September 28
• São José dos Campos (SP) – November 9 to November 23

Open units serving students with a scheduled appointment

• Goiânia (GO) – OPEN
• Florianópolis (SC) – OPEN
• São Paulo (SP) – OPEN
• Rio de Janeiro (RJ) – OPEN
• Salvador (BA) – OPEN
• Belo Horizonte (MG) – OPEN 
• Campinas (SP) – OPEN
• Porto Alegre (RS) – OPEN
• Curitiba (PR) – OPEN

Success Stories in Aesthetics

There is a category on the website where we share many success stories of students who took Nepuga courses and reached their goals. For example, a more flexible work routine, better salaries and more free time for family. Below, check out the success story we published in August.

You can read all the details of these stories here.

Thank you for your attention.

Team Collab Nepuga

Check out the newsletter from March/ 2024.

Newsletters