July 2023 Newsletter

Praise and words of gratitude received on WhatsApp and email

This month, we started receiving service feedback through a form. For that reason, we don't have screenshots of these responses as usual, so we have transcribed them below.

Praise and words of gratitude received on Social Media

Students' most recurring complaints and Nepuga's responses

Message from Ana. C. B. Class 486, Campo Verde – MT

“I believe the hands-on classes could be better used, in terms of time. The Porto Alegre unit could have a friendlier, less rude receptionist. Regarding support, so far the person whose organization I liked was the attendant Pamela Nunes, excellent at service, she explained everything that needed to be done and kept me informed about what I had to do. I'm waiting for my certificate to be released so I can work! Service is slow and it normally takes at least 3 days to get any response. Unless it's about collecting on the bank slip (boleto). But right now I'd like to talk about the clinical immersion in Rio Preto. Nepuga needs to rethink, a lot and fast, the paths it has been following. A teacher saying atrocities to the secretary openly in front of the students. Humiliations and insinuations are childish and ridiculous at the very least. Lack of devices or broken devices, changes to the schedule solely because of the teacher's wishes, 1 piece of equipment for 30 students, we had no ozone therapy, we had no threads, we had no leisure, among many, many other things. And the responses were among the most creative and rudest. For such an expensive and so “famous” course, you are leaving a lot to be desired, to say the least. I requested it more than 1 month ago and still nothing. The hands-on classes, the flexibility in scheduling classes, we really do learn by doing.”

Team Collab response

Hello, Ana. We appreciate your feedback. Regarding your account of the clinical immersion at our Rio Preto Campus, we inform you that you will be offered a new opportunity to schedule these immersions, both at the Campinas and São Paulo units, which are teaching clinics, and at the Ribeirão Preto campus, so that you can redo these practices and leave more confident to put everything you learned into practice.

Message from Sérica. São Paulo-SP

“Terrible communication, phone and email don't work, WhatsApp takes a long time or doesn't respond. It's always very complicated to get in touch; every one of the few times I needed it was very frustrating. That was the reason I dropped out of the course.”

Team Collab response

Hello, Sérica. Regardless of the complaint about difficulty communicating with the company, a detail you say happened only a few times, none of your classmates has ever given up their studies or their specialization at our institution because message exchanges take time. Especially because we have countless tutorials and videos showing how you can, on your own, through your Study Portal, or Student Portal, resolve the vast majority of your questions and requests.

We understand that this was not the right time for you to focus on your studies. The vast majority of your classmates are graduating and entering the job market.

You can see the Course Satisfaction Survey for the months of July through September 2022 in the October Newsletter. 

Responding to demands

NEPUGA TEAM ATTENDS THE 30TH ABF FRANCHISING EXPO

The Nepuga team was present at the largest franchise fair in the world, the 30th edition of ABF Franchising Expo to check out what's new in the franchise market in Health, Beauty and Wellness. In this post, we cover how the event went and what it brought to broaden Nepuga's vision and possibilities in the Brazilian aesthetics market. Keep reading.

Hands-on Class Scheduling

Keep an eye on the hands-on class schedules at the Nepuga campuses. See the schedule already set for the clinical immersion dates, once the minimum number of students is confirmed:

• São José do Rio Preto (SP) – July 17 to July 28
• Vitória (ES) – July 3 to July 14
• São Luís (MA) – August 7 to August 18
• Joinville (SC) – August 21 to September 1
• Cuiabá (MT) – September 4 to September 15
• São José dos Campos (SP) – September 4 TO September 15

Units open serving students with scheduled appointments

• Goiânia (GO) – OPEN
• Florianópolis (SC) – OPEN
• São Paulo (SP) – OPEN
• Rio de Janeiro (RJ) – OPEN
• Salvador (BA) – OPEN
• Belo Horizonte (MG) – OPEN 
• Campinas (SP) – OPEN
• Porto Alegre (RS) – OPEN
• Curitiba (PR) – OPEN

Success Stories in Aesthetics

There is a category on the site where we share many success stories of students who took Nepuga courses and managed to reach their goals. For example, a more flexible work routine, better salaries and more free time for the family. Below, check out the success story we published in May.

You can read all the details of these stories here.

Thank you for your attention.

Team Collab Nepuga

Check out the June 2023 newsletter.

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