September 2023 Newsletter

Praise and words of gratitude received on WhatsApp and email

Praise and words of gratitude received on Social Media

Students' most recurring complaints and Nepuga's responses

Message dated 09/18/2023, from Ingrid A. C. Class 500, Postgraduate Program in Aesthetic Biomedicine, Canoas – RS

“Terrible service. My certificate has not arrived to this day and I am losing job opportunities because of the institution.”

Team Collab response

Ingrid, vague and disparaging comments like this do not represent the opinion of most of your classmates, quite the opposite. Today, Nepuga has more than 55,000 specialized students, and the vast majority are already working in aesthetics, whether in their own offices and/or clinics, improving the quality of their lives and their patients' lives.

As for the Digital Course Completion Certificate, the deadline for issuance and delivery is up to 45 business days after the request, which is made through a form on the Student Portal. Following the institution's procedures and rules is essential to keep students treated equally. Letting everyone set their own deadlines and processes would only create inequality.

As for your comment about the risk of losing job opportunities, it is important to stress that this responsibility does not fall on Nepuga. As a professional, it is your responsibility to sell your work and negotiate with potential employers. Here, we provide the tools and the knowledge, but you are the one in control of how you present your skills and experience.

Message dated 09/20/2023, from Maria Salete S. F. Class 565,  Postgraduate Program in Aesthetic Nursing, São Martinho – SC

“Actually, I wanted the course to be opened so I could start studying, since we've already paid. Why not open it right away? In the other course I had to ask for it to be opened, and I'm not the only one who needed to ask… Several classmates did. I would like our responses to be taken into consideration”.

Team Collab response

Maria, we understand that you and several classmates are asking for the course to be made available early because of your enthusiasm for the postgraduate program and your desire to make the most of the knowledge being offered to you. This attitude shows ambition and focus on reaching your professional goals as quickly as possible, qualities we value in our students.

We note that your academic record reflects an impeccable path, which leads us to offer you, in recognition of your initiative, the opportunity to take part in an additional day of clinical immersion with us, to further improve your technical skills.

However, I would like to address a similar situation that may offer a different perspective. Suppose you are the manager of an aesthetics clinic and you set a policy under which procedures are only performed with advance payment and prior scheduling. A patient arrives asking for all the supplies and PPE materials before the scheduled treatment date, arguing that they have already paid for the service and for the materials that will be used. They claim to be within their rights and mention having others who share the same opinion. As manager, would you consider granting this request?

Likewise, when you ask for course content to be made available early, you and your classmates may not be considering the entire schedule designed to ensure the order of the processes and the quality of course delivery. It is important to understand how this request can interfere with an organization established years ago that continues to work efficiently. Do you see the similarity between the situations?

Regarding the need to request that a course be opened in the Study Portal, in case of instability, please know that Technical Support is available to help resolve this problem. With so many classes and students across Brazil, system incidents are common because of the large number of simultaneous users. That is why we have a dedicated team to handle these setbacks.

We understand and take seriously all the feedback we receive, and we are always open to constructive criticism. However, we implement measures only for those that are well founded and affect most students.

You can see the Course Satisfaction Survey for the months of July through September 2022 in the October Newsletter. 

Responding to demands

Weekend dedicated to the Quantum Naturopathy clinical immersion

On September 1, 2, and 3, postgraduate students in the Quantum Naturopathy specialization had the opportunity to test and experience in practice the tools and guidance of faculty in the Radiesthesia, Microscopy and Biomagnetism courses. Learn more about each of these therapies and how they went in this intensive weekend. Read in full.

Biomagnetism faculty member talks about practice

We spoke with Ladymany Silva Paixão, the faculty member responsible for the biomagnetism course in the Quantum Naturopathy postgraduate program, and she told us all about the therapy that uses the biomagnetic pair to promote balance in the body's pH, a good introduction for those who don't yet know the therapeutic method. Read the full article.

Hands-on Class Scheduling

Keep an eye on the hands-on class schedules at the Nepuga campuses. See the schedule already set for the clinical immersion dates, once the minimum number of students is confirmed:

• São José do Rio Preto (SP) – January 22, 2024 to February 2, 2024
• Vitória (ES) – February 17, 2024 to March 2, 2024
• São Luís (MA) – October 2 to October 13
• Joinville (SC) – February 17, 2024 to March 2, 2024
• Cuiabá (MT) – November 6 to November 17
• São José dos Campos (SP) – April 6, 2024 to April 20, 2024

Units open serving students with scheduled appointments

• Goiânia (GO) – OPEN
• Florianópolis (SC) – OPEN
• São Paulo (SP) – OPEN
• Rio de Janeiro (RJ) – OPEN
• Salvador (BA) – OPEN
• Belo Horizonte (MG) – OPEN 
• Campinas (SP) – OPEN
• Porto Alegre (RS) – OPEN
• Curitiba (PR) – OPEN

Success Stories in Aesthetics

There is a category on the site where we share many success stories of students who took Nepuga courses and managed to reach their goals. For example, a more flexible work routine, better salaries and more free time for the family. Below, check out the success story we published in August.

You can read all the details of these stories here.

Thank you for your attention.

Team Collab Nepuga

Check out the August 2023newsletter.

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