June 2023 Newsletter

Praise and Words of Thanks Received on WhatsApp and Email

This month, we began receiving service feedback through a form. For that reason, we don't have screenshots of these responses as usual, so we have transcribed them below.

Praise and Words of Thanks Received on Social Media

Students' Most Frequent Complaints and Nepuga's Responses

Message from Luísa, from Ouro Preto – MG

“I believe the hands-on classes could be better used in terms of time. The Porto Alegre unit could have a friendlier, less rude receptionist. As for support so far, the person whose organization I liked was the attendant Pamela Nunes, excellent at service, she explained everything that needed to be done and kept me informed of what I needed to do. I'm waiting for my certificate to be released so I can work! I requested it more than 1 month ago and so far nothing. The hands-on classes, the flexibility in scheduling classes, we really get to learn by doing.”

Team Collab Response

Hello, Luísa, we are glad you recognized the good service provided by the attendant. Certificates are released after 45 business days. We are sure you will soon have yours in hand so that, like your classmates, you can enter the job market!

Message from Dilma, from Joinville – SC

“A two-day wait to be helped! Good morning! Sorry, but this is almost unacceptable: such an expensive course, with students scattered all over Brazil and whose most efficient communication tool is this one, taking this long. When a company expands, everything around it must be upgraded so that everyone is satisfied. Especially when a high price is charged for the services. The more expensive, the higher the expectations. It needs to improve a lot.”

Team Collab Response

Hello, Dilma. Most of your classmates are able to get a satisfactory response from our institution. They generally use the various tutorials available on our YouTube channel, or the right contact channels, both in student support and in the academic office. We handle requests in order of arrival, and we have a maximum response time of 72 hours.

You can check the Satisfaction Survey for the subjects covering July through September 2022 in the October Newsletter.

Meeting Your Needs

1 – Former Professional Esports Player Joins Nepuga's IT Team

Anderson Silva joined the IT team and talks about his eSports skills and how they translate into his current work, especially in soft skills. As an example, Anderson mentions the ability to make quick, strategic decisions Read the full article.

2 – OFH Surgical Module Surprises with the Number of Patients Present

One of the most anticipated modules of the postgraduate program took place, with a clinical immersion full of practice on real patients. The postgraduate students were able to perform double chin liposuction, buccal fat removal (bichectomy), and temporal and cervical lifts. Read the full article.

3 – Orofacial Harmonization Postgraduate Students Assess Their Progress Compared to the Start of the Course

Today, most dentists who are training in OFH already work with aesthetic procedures and are looking to incorporate their training into care at their own practices. We have gathered testimonials from these professionals about their professional change compared to the start of the course. Read the full article.

Scheduling Hands-On Classes

Keep an eye on the hands-on class scheduling at the Nepuga campuses. See the already established schedule of dates for the clinical immersions, once the minimum number of students is confirmed:

• São José do Rio Preto (SP) – 17/07 to 28/07
• Vitória (ES) – 03/07 to 14/07
• São Luís (MA) – 07/08 to 18/08
• Joinville (SC) – 21/08 to 01/09
• Cuiabá (MT) – 04/09 to 15/09
• São José dos Campos (SP) – 04/09 TO 15/09

Open Units Serving Students with Scheduled Appointments

• Goiânia (GO) – OPEN
• Florianópolis (SC) – OPEN
• São Paulo (SP) – OPEN
• Rio de Janeiro (RJ) – OPEN
• Salvador (BA) – OPEN
• Belo Horizonte (MG) – OPEN 
• Campinas (SP) – OPEN
• Porto Alegre (RS) – OPEN
• Curitiba (PR) – OPEN

Success Stories in Aesthetics

There is a category on the site where we share many success stories of students who took Nepuga's courses and achieved their goals. For example, a more flexible work routine, better pay and more free time for the family. Below, check out the success story we published in May.

You can read all the details of these stories here.

Thank you for your attention.

Team Collab Nepuga

Check out the May/2023 newsletter.

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